1. Identification of the data controller
The Monastery of Santa Catalina de Siena, with address at Santa Catalina 301, Cercado, Arequipa, Peru, is the controller of the personal data collected through this website.
For any privacy enquiry, you may write to informes@santacatalina.org.pe.
2. Personal data we collect
Through the contact form
Name, email address, phone number (optional) and the content of the message.
Through the Complaints Book
The identification data required by consumer-protection regulations (name, ID, address, contact details) and the description of the events.
Through cookies
Technical browsing information and anonymous usage metrics.
3. Purpose of processing
- Respond to enquiries and information requests.
- Handle complaints and grievances under Law N° 29571.
- Improve the site experience through analytics.
- Comply with applicable legal obligations.
4. Legal basis for processing
Your explicit consent, compliance with legal obligations and our legitimate interest in improving the service.
5. Rights of the data subject (ARCO)
You have the right to access, rectify, cancel and object to the processing of your personal data, as well as to be informed about it.
To exercise these rights, write to informes@santacatalina.org.pe.
6. Data retention
Data is retained for as long as required to fulfil the stated purposes and the applicable legal periods.
7. Security measures
We implement reasonable technical and organisational measures (HTTPS, restricted access) to protect your data.
8. International transfers
Some technology providers (Web3Forms, Cloudflare) may process data outside Peru under equivalent security standards.
9. Cookies and similar technologies
We use strictly necessary technical cookies and anonymous analytics. We do not use third-party marketing cookies.
10. Minors
The site is not directed to children under the age of 14. Their data is only collected with parental or guardian authorisation.
11. Changes
This policy may be updated. We will publish any changes on this page indicating the date of the latest version.
12. Complaints to the authority
You may file complaints with Peru's National Authority for the Protection of Personal Data (ANPDP) at the Ministry of Justice and Human Rights.
13. Contact
Monastery of Santa Catalina · Santa Catalina 301, Arequipa · informes@santacatalina.org.pe · Contact page